Executive Insights

Executive Insights

Perspective papers for public-sector, workforce, technology and operations leaders.

Current Insights

Using AI and Automation in Business Process Operations

Guidance on where intelligent automation can improve BPO, contact-center and operational delivery.

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Future Skills Organizations Need in the Next Five Years

A forward-looking view of the technical, analytical, operational and leadership skills organizations will need.

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AI-Powered Workforce Transformation

A practical strategy for building an AI-ready contingent workforce and strengthening talent governance.

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Medicaid Modernization in the Age of AI

An insight paper on AI-enabled Medicaid modernization, workforce readiness, governance and practical implementation considerations.

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